REFUNDS & RETURNS
Refunds and Returns:
Please look carefully at the images before ordering, especially the size! In line with UK regulations I will accept returns under the following conditions:
You must return the item within 14 days of receipt. Returns will not be accepted after this time.
You must return the item in its original condition, re-packed as it was received, in its original packaging to protect it adequately in return transit.
You must pay the return postage cost on your item from your location back to the UK, this cost is not refundable.
Your refund will be issued within 7 working days of receipt of the item in its original condition. If your item is damaged due to poor packaging on its return, it cannot be refunded. For this reason you will need to use a tracked and signed for service with insurance so that you can claim for the damage from your postal service provider.
It's rare, but accidents do happen! If your Hoop Sketch is damaged in transit to you, please take photos of all damage, including close ups and images of the packaging and email them to me. You will receive a full refund or if possible a new hoop, and I will send a pre-paid mailbag for you to return the damaged item.